FAQ

What does TAT mean?

TAT stands for Turnaround Time.

This is the time we need to carefully create and prepare your order before it ships.

Many of our pieces are handmade, smocked, or hand-embroidered with love, so each garment is thoughtfully crafted before it leaves our studio.

The current TAT will always be listed on the product page.

Please note that TAT does not include shipping time. Shipping begins once your order is completed and on its way to you.

What is the difference between Ready-to-Ship and Pre-Order items?

Ready-to-Ship (RTS) items are already made and typically ship within 2–3 business days.

Pre-Order (PO) items are made just for you after your order is placed and require the full Turnaround Time before shipping.

You’ll always find the estimated timeline listed on each product page.

How do pre-orders work?

Pre-orders allow you to reserve your piece while it’s being made just for you.

Because these items are custom produced through our preorder process, they require the full listed turnaround time before they ship.

When will I be charged for a pre-order?

Payment is taken at the time your order is placed.

How long do pre-orders take?

Most pre-orders ship within 8–10 weeks, unless otherwise noted on the product page.

Can I make changes or cancel a pre-order?

Since preorder items are made specifically for each order, we’re unable to accept changes or cancellations once your order is placed.

Please double-check all details before checking out.

What happens if a pre-order does not get enough orders?

If a preorder doesn’t move forward, you’ll receive a full refund or the option to choose a different item.

Can I order Ready-to-Ship (RTS) and Pre-Order items together?

At SoSo Cute, we keep things simple and process RTS and Pre-Order items separately.

If both are placed in the same order, we’ll reach out to you so we can adjust everything before processing.

For the fastest delivery, we recommend placing separate orders for RTS and Pre-Order items.

How do I request a size or ask about fit?

Need help with sizing or looking for a specific size?

We’re always happy to help you find the perfect fit 🤍

Email us anytime at Contactsosocute@gmail.com

Do you offer name embroidery or personalization?

Some styles may offer personalization options like name embroidery.

If available, you’ll see it listed on the product page. If you have a special request, feel free to reach out—we’ll always do our best to help.

Care Instructions

Hand-Embroidered Pieces

  • Turn garment inside out
  • Hand wash or gentle cycle with cold water
  • Use mild detergent
  • Do not bleach
  • Lay flat or hang to air dry
  • Iron inside out on low heat if needed
We recommend avoiding high heat dryers to keep embroidery looking beautiful.

Smocked Pieces

  • Turn garment inside out
  • Wash on gentle cycle with cold water
  • Use mild detergent
  • Do not bleach
  • Lay flat or hang to dry
  • Iron inside out if needed
Avoid stretching the smocking while wet to maintain its shape.

Woven Fabrics

  • Machine wash cold on gentle cycle
  • Wash with similar colors
  • Use mild detergent
  • Do not bleach
  • Tumble dry low or hang dry
  • Iron low if needed

Knit Fabrics

  • Machine wash cold on gentle cycle
  • Turn garment inside out
  • Use mild detergent
  • Do not bleach
  • Lay flat or tumble dry low

Bamboo Fabric

  • Wash cold on gentle cycle
  • Turn garment inside out
  • Use mild detergent
  • Do not bleach
  • Lay flat or hang to dry
  • Avoid high heat drying
High heat may affect softness and fit over time.
What if there is a problem with my order?

If something isn’t quite right, please reach out within 48 hours of delivery.

Email us at Contactsosocute@gmail.com

Please include your order number so we can take care of you as quickly as possible.

All sales are final due to the handmade nature of our pieces.

If your order arrives damaged or incorrect, we’re here to help—just email us within 48 hours.

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